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Keep reading to learn more about this opportunity to join the Cox family of businesses.
Cox Media is looking for a strategic and results-oriented Sales Services Specialist to play a pivotal role in partnering with Digital Sales Manager, Digital Analyst, Digital Strategist, Sales Consultants, and Sales Services team members in developing innovative digital client advertising solutions. Specialist works in synchronized collaboration with Digital Sales Manager, Digital Analyst, Digital Strategist, Sales Consultants, and Sales Services to build upon customer needs analysis data, develop proposals and presentations, and develop customized client solutions. Role strategizes with Digital Sales Manager, Digital Strategist, Digital Analyst to be sure campaign elements are executed. Position also takes responsibility for troubleshooting and working to solve complex internal and external customer problems.
Reporting to the Director / Manager of Media Sales Services, with a dotted line to the Digital Sales Manager. The Digital Media Sales Services Specialist III coordinates and troubleshoots the acquisition and fulfillment of digital advertising orders for accounts and also works with the Digital Sales Strategist to understand what tactics we have sold so that while supporting the Digital Sales Analyst we have a full understanding of the campaign. The Digital Media Sales Services Specialist III will work closely with the Analyst to understand reporting and get more involved with building dashboards to assist the Analyst. The Digital Media Sales Services Specialist will put in the data entry for campaigns into our IO system.
The Media Sales Services Specialist III is part of a fast-paced organization with a keen focus on the ever-changing digital world. This role involves working closely with Digital Media Sales Manager, Digital Analyst, Digital Strategist at times sales consultants and clients as well as other internal staff to create quality schedule proposals that reinforce the solutions selling model. Specialist serves primarily internal customers but at times may have to be on a phone call with a client to review a campaign or a client question. Collaborate to Develop Client Solutions with digital team and sales consultants, based on client needs analysis, at times sit in on BOS client meetings, to develop complex client solutions which include advertising campaigns with multiple products and complicated schedules.
Works independently and collaboratively with sales consultants to maximize revenue and fulfillment potential Accurately submits all digital advertising schedules, and various billing orders using the appropriate fulfillment processes and systems, Analyze and update current reports, track current orders, review trends in fulfillment, inventory availability and work with analyst when needed to supply end of month campaign results. Ensure that approved advertising creative is submitted accurately, and corrected if necessary. Collaborate with sales consultants to provide follow-up information and post-campaign details to clients along with digital team.
Troubleshoot insertion orders submitted, offering expertise on creative as needed. Support the client
through contacting to obtain information or by informing them about campaign changes, responding to
questions, solving their campaign challenges, and handling any other requests by phone or in person.
Support: Investigate and resolve credit holds and misapplied payments, along with maintaining records. Initiate and take action as needed to engage sales consultants in modifications, changes, and/or client notifications needed, Investigate and resolve impression and creative, including maintaining records and keeping balance on all revisions and new orders.
- One year Cox Media Sales Services or Sales experience (internal applicants)
- One year experience in a sales environment
- Six months experience using Microsoft Office applications
- 16 years of age or older
- Eligibility to work in the United States
- Bachelor’s degree
- Post high school education pertaining to sales, advertising or marketing
- Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
- Your Wealth: 401K plan and pension plan
- Your Health: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
- Your Living: short-term disability, personal leave, adoption assistance and long-term care insurance
- Your Career: mentoring & training consistently to be competitive in the everyday changing digital space.
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.